Privacy Policy



Our Policy

Welcome to the platform of MAIDSFACTORY partner Inc. ("we", "our", "us" or "MAIDSFACTORY"). We are committed to protecting the privacy of all users of our website, or mobile applications. Please read the following privacy policy that explains how we use and protect your information. We are the "controller" of the information we process unless otherwise stated.


By using the MAIDSFACTORY Platform and the Services, you agree and consent to the collection, transfer, use, storage, disclosure and sharing of your information as described and collected by us in accordance with this Policy.  If you do not agree with the Policy, please do not use or access the MAIDSFACTORY Platform.

How do we collect information from you?

We collect your information when you interact with us or use our services, such as when you use our Sites to place an order. We also look at how visitors use our Sites, to help us improve our services and optimise customer experience.

We collect information:

  1. when you create an account with us or you change your account settings;
  2. when you place an order with us and during the order process (including for payment and order delivery);
  3. through your interactions with us or our services, such as when you request information or to receive marketing, information about MAIDSFACTORY initiatives or other communications from us by email, phone, post, SMS, push notification, or via our chat function;
  4. when you participate in a competition, prize draw, promotion or surveys about our services, or our partners’ services; and
  5. when you browse or use our Sites (before and after you create an account with us).

We also collect information from third party sites, such as advertising and social media platforms and our fraud detection provider. If you link your social media or your third-party accounts to us, we will keep a record of your social media handle, and the other information that is made available to us according to your Social Media account settings.

Information we collect from you

When you interact with us through the Services, we may collect Personal Data and other information from you, as further described below:

Your Information

    1. You may use the Services through Our App. Upon downloading the App, You are required to provide Us with Your details including Your name, address, contact number and email address and then, choose the service You need, including a suitable time for such service.
    2. Alternatively, You may provide Us with Your mobile phone number on the Website. We will then contact You, collect Your User Information and follow the procedure described in Clause 3.2 below.
    3. By providing Us with Your User Information, You confirm that:
  • The User Information provided by You is accurate and genuine;
  • The mobile phone number provided by You belongs to you, has been validly acquired under applicable law, and You may be contacted on the number by way of calls or SMS messages by Us or Our Providers; and
  • You shall immediately notify Us of any unauthorized use of Your User Information or any other breach of these Terms of Use or security known to You.



    1. Further, You authorize Us to:
  • Collect, process and store User Information and access information including the IP address, IMEI number and MAC address of the computer/device from where the Website/App were accessed;
  • Either directly, or through third parties, verify and confirm Your User Information;
  • Contact You using Your User Information, including for marketing and promotional calls; and
  • Share Your User Information with Providers who may use the same to contact You, including on Your mobile phone.
    1. Subject to the above, and Your compliance with these Terms of Use, We grant You a non-exclusive, revocable, limited privilege to access and use this Website/App and the Services.

Location Data Type We may also collect Precise Location data to enhance the functionality of our services. Your location information is used solely for the purpose of providing location-based services, such as finding nearby service providers or customizing content based on your geographical location.


  1. use the information we collect for the following purposes, including:
  1. To provide, personalize, maintain, and improve our products and services, such as to enable deliveries and other services, enable features to personalize your MAIDSFACTORY account;
  2. To carry out our obligations arising from any contracts entered into between you and us and to provide you with the relevant information and services;
  3. To administer and enhance the security of our MAIDSFACTORY Platform and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
  4. To provide you with information about services we consider similar to those that you are already using, or have enquired about, or may interest you. If you are a registered user, we will contact you by electronic means (e-mail SMS or telephone) with information about these services;
  5. To understand our users (what they do on our Services, what features they like, how they use them, etc.), improve the content and features of our Services (such as by personalizing content to your interests), process and complete your transactions, make special offers, provide customer support, process and respond to your queries;
  6. To generate and review reports and data about, and to conduct research on, our user base and Service usage patterns;
  7. To allow you to participate in interactive features of our Services, if any
  8. To measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you.
  9. If you are partner vendors or merchant or service provider, to track the progress of delivery or status of the order placed by our customers.
  10. to carry out academic research with academic partners.

We may combine the information that we receive from third parties with the information you give to us and information we collect about you for the purposes set out above.  Further, we may anonymize and/or de-identify information collected from you through the Services or via other means, including via the use of third-party web analytic tools. As a result, our use and disclosure of aggregated and/or de-identified information is not restricted by this Policy, and it may be used and disclosed to others without limitation.

We analyse the log files of our MAIDSFACTORY Platform that may contain Internet Protocol (IP) addresses, browser type and language, Internet service provider (ISP), referring, app crashes, page viewed and exit websites and applications, operating system, date/time stamp, and clickstream data. This helps us to administer the website, to learn about user behavior on the site, to improve our product and services, and to gather demographic information about our user base as a whole.


We may share the information that we collect for the following purposes:

  • With Service Providers: We may share your information with our vendors, consultants, marketing partners, research firms and other service providers or business partners, such as Payment processing companies, to support our business. For example, your information may be shared with outside vendors to send you emails and messages or push notifications to your devices in relation to our Services, to help us analyze and improve the use of our Services, to process and collect payments. We also may use vendors for other projects, such as conducting surveys or organizing sweepstakes for us.


  • With Partner Vendors/Merchants: While you place a request to order services through the MAIDSFACTORY Platform, your information is provided to us and to the vendors/merchants with whom you may choose to order. In order to facilitate your online services order processing, we provide your information to that vendors/merchant in a similar manner as if you had made a services order directly with the vendors. If you provide a mobile phone number, MAIDSFACTORY may send you text messages regarding the order’s status.


  • With Academic Partners: We may share your information with our academic partners for the purpose of carrying out academic research.


  • With Other Users: If you are a delivery partner, we may share your name, phone number and/or profile picture (if applicable), tracking details with other users to provide them the Services.


  • For Crime Prevention or Investigation: We may share this information with governmental agencies or other companies assisting us, when we are:
      • Obligated under the applicable laws or in good faith to respond to court orders and processes; or
      • Detecting and preventing against actual or potential occurrence of identity theft, fraud, abuse of Services and other illegal acts;
      • Responding to claims that an advertisement, posting or other content violates the intellectual property rights of a third party;
    • a duty to disclose or share your personal data in order to enforce our Terms of Use and other agreements, policies or to protect the rights, property, or safety of the Company, our customers, or others, or in the event of a claim or dispute relating to your use of our Services. This includes exchanging information with other companies and organizations for the purposes of fraud detection and credit risk reduction.


  • For Internal Use: We may share your information with any present or future member of our Group or affiliates for our internal business purposes. The term “Group” means, with respect to any person, any entity that is controlled by such a person, or any entity that controls such a person, or any entity that is under common control with such person.


  • With Advertisers and advertising networks: We may work with third parties such as network advertisers to serve advertisements on the MAIDSFACTORY Platform and on third-party websites or other media (e.g., social networking platforms). These third parties may use cookies, JavaScript, web beacons, and other tracking technologies to measure their ads' effectiveness and personalize advertising content to you.


  • To fulfill the purpose for which you provide it.


  • We may share your information other than as described in this Policy if we notify you and you consent to the sharing.


In addition, this Site may contain content and plugins from social media platforms, like Facebook (“Like” button), Twitter (“Share to Twitter”), Linkedin, and others.These plugins allow you to share information from this Site to your timeline or account. When you connect to these services, the third parties may store and/or access data (including through the use of cookies and other similar technologies) over which we do not have control. If you are logged into one of your social media accounts while visiting a webpage on this Site that contains a social media plugin, the social media plugin may allow the relevant social media platform to receive information that you visited this Site and link it to your social media account. We do not control these third-party platforms, and information collected is governed by the privacy statement of the third party that provides the relevant platform. We encourage you to review these platforms’ privacy statements for more information.

Privacy and Cookie Notice

The Company collects and processes the personal data of the visitors/ registered customers of the Website and the promotional offers may be sent by the Company on a time-to-time basis unless the same is denied by them by Informing the Company. You can set your browser to refuse all or some browser cookies or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of the Site may become inaccessible or not function properly. For more information about the cookies we use, please see our Cookie Policy


We understand the importance of protecting the privacy of minors, especially in the online environment. This Site is not designed for or intentionally targeted at minors under the age of 18, and we request that minors not use this Site. We do not knowingly collect data from minors on this Site. If we become aware that we have received data from a person under the age of 18, we will take reasonable steps to delete such data from our records.


The Company may give notice by means of a general notice on the Service or Application, by electronic mail to your email address on record in the Company's account information, or by written communication sent by regular mail to your address on record in the Company's account information.


We may occasionally update this Policy and such changes will be posted on this page. If we make any significant changes to this Policy we will endeavor to provide you with reasonable notice of such changes, such as via prominent notice on the MAIDSFACTORY Platform or to your email address on record, and where required by applicable law, we will obtain your consent. To the extent permitted under the applicable law, your continued use of our Services after we publish or send a notice about our changes to this Policy shall constitute your consent to the updated Policy.

Right to Know:

 You may request access to the specific pieces of personal data we have collected about you in the last 12 months. You may also request additional details about our information practices, including the categories of personal data we have collected about you, the sources of such collection, the categories of personal data we share for a business or commercial purpose, and the categories of third parties with whom we share your personal data. You may make these requests by calling or emailing legal [at] Please note that we are required by law to verify your identity prior to granting access to your data in order to protect your privacy and security.


You may request that we delete the personal data we have collected about you. Please note that we may retain certain information as required or permitted by applicable law. You may make these requests by calling or emailing legal [at] Please note that we are required by law to verify your identity before deleting your data to protect your privacy and security. If you request to delete your personal data, certain of our products and services may no longer be available to you.

Contact Us:

Please contact Us for any questions or comments (including all inquiries related to copyright infringement) regarding this Website/App.

This document is an electronic record under the Information Technology Act  and rules thereunder. This electronic record is generated by a computer system and does not require any physical or digital signatures.